Frequently Asked Questions


Q. How long does it take to reach Pakistan (or Azad Kashmir)?
A. Our service is via sea and therefore it takes approximately 4 to 6 weeks to reach Pakistan (or Azad Kashmir).

Q. What is the minimum and maximum weight I can send?
A. We have a minimum weight limit of 20kg and there is no upper limit (you can send as much as you want).

Q. Where will you deliver in Pakistan (or Azad Kashmir)?
A. We offer a door to door service and therefore we will deliver the parcels to your house in Pakistan (or Azad Kashmir).

Q. Is this service by air or sea?
A. Our service is by sea.

Q. Do you deliver anywhere in Pakistan (incl. Azad Kashmir)?
A. Our network is distributed across Pakistan (incl. Azad Kashmir) enabling us to deliver anywhere in Pakistan (incl. Azad Kashmir).

Q. Can I send electronic goods?
A. Yes you can but the prices will vary (contact us for more information).

Q. Can I send live animals?
A. This is not possible through our service.

Q. Will you provide a bag/box in which my parcel will go?
A. Yes we will and our collection team will seal the bag/box in front of you.

Q. How do you weigh the parcel?
A. Our collection team carry weighing scales, which are used to weigh the items?

Q. When do I provide the delivery address?
A. This should be done when our collection team arrives to pick up your parcel.

Q. How much will it cost me, if I send less than 20kg?
A. We will charge you the same price, as we do for 20kg.

Q. Can I also bring stuff from Pakistan (incl. Azad Kashmir) to the UK?
A. No, we do not offer this service. Our service is only from the UK to Pakistan (incl. Azad Kashmir)

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